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トピック	出題範囲
トピック 1	ベンダー選定／管理：このセクションでは、ベンダーマネージャーの専門知識を評価し、サードパーティプロバイダーの選定と管理のプロセスを網羅します。ベンダーの能力評価、契約交渉、パフォーマンスの監視、そしてサービスの品質と価値を確保するための生産的な関係の維持について扱います。
トピック 2	事業継続管理：このセクションでは、事業継続マネージャーのスキルを評価し、業務中断時のITの可用性と回復力を確保するための戦略の立案と実施について学びます。リスク評価、災害復旧計画、バックアップ手順、そしてビジネスへの影響を最小限に抑えるためのテストなどが含まれます。
トピック 3	IT戦略：このセクションでは、IT戦略マネージャーのスキルを評価し、IT戦略の策定とビジネス目標との整合性について学びます。組織目標達成を支援する戦略計画の策定、新興技術の理解、そしてIT投資が競争優位性と業務効率の向上に確実に貢献することに重点を置いています。
トピック 4	情報セキュリティ管理：このセクションは情報セキュリティマネージャーを対象としており、情報資産を脅威から保護することに焦点を当てています。ポリシー策定、セキュリティ管理の実装、インシデント対応、データ保護、そして機密性、整合性、可用性を維持するための法的および規制要件の遵守を網羅しています。

EXIN EPI Certified Information Technology Manager 認定 CITM 試験問題 (Q42-Q47):

質問 # 42
Users (customers) are complaining about the quality of how problems are being solved. What is the most likely cause?

A. Poor registration of problems
B. Errors in priority
C. Wrong allocation of problems
D. Lack of budget to manage problems

正解：A

解説：
InITIL's problem management process,poor registration of problems(A) is the most likely cause of low- quality problem resolution. Effective problem management requires accurate logging of incidents and problems, including detailed descriptions, to enable proper root cause analysis and resolution. If problems are poorly registered (e.g., incomplete or inaccurate data), it hinders diagnosis and resolution, leading to customer dissatisfaction.
* Wrong allocation of problems (B):Incorrect assignment to teams can delay resolution but is less fundamental than poor registration, which affects the entire process.
* Errors in priority (C):Incorrect prioritization may delay urgent issues, but poor registration impacts resolution quality more directly.
* Lack of budget (D):May limit resources, but the scenario points to process quality, not resource constraints.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's problem management, emphasizing accurate problem logging. Check sections on ITIL problem management or service operation.

質問 # 43
During financial year closing, a processing error in a critical financial system occurs. Senior management demands a change to be implemented in order to not further delay the business processes. Which sort of change is applied?

A. Emergency
B. Standard
C. Exceptional
D. Normal

正解：A

解説：
InITIL(Information Technology Infrastructure Library), anemergency changeis implemented to address urgent issues that significantly impact business operations, such as a processing error during financial year closing. Emergency changes are fast-tracked to restore service or prevent further disruption, bypassing some standard change management processes while still requiring approval.
Normal changes (A) follow the full change management process, standard changes (B) are pre-approved and routine, and exceptional (C) is not a standard ITIL term. Emergency change (D) fits the scenario of urgent action to avoid business delays.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's change management processes, specifically emergency changes. Refer to the section on ITIL change management or service operation.

質問 # 44
The new system (application) is ready for adoption (implementation). The customer is concerned that an instant change-over from the current system to the new system will create a large impact on the user base.
You are requested to propose an approach for adoption. Which of the items listed below is recommended?

A. Parallel
B. Coordinated
C. Big bang
D. Phased

正解：A

解説：
When implementing a new system, the customer's concern about a large impact on the user base suggests the need for a low-risk, controlled adoption strategy. Inapplication management, theparalleladoption approach (B) involves running both the old and new systems simultaneously for a period, allowing users to transition gradually while ensuring the new system functions correctly. This minimizes disruption, as the old system remains operational as a fallback if issues arise with the new system.
* Big bang (A):This approach involves switching entirely to the new system at once, which is high-risk and likely to cause significant disruption, especially for a concerned user base. It's unsuitable here due to the potential for widespread impact.
* Coordinated (C):This is not a standard term in application deployment strategies. It may imply a managed transition but lacks the specificity of parallel or phased approaches.
* Phased (D):This involves rolling out the new system incrementally (e.g., by department or module), which reduces risk but doesn't provide the same level of safety as parallel, where both systems run concurrently to ensure continuity.
Theparallelapproach is ideal for mitigating risks during a critical system transition, as it allows validation of the new system's performance while maintaining business continuity. According toITILorSDLCframeworks, parallel adoption is often recommended for mission-critical systems to ensure stability and user acceptance.
Reference:EPI CITM study guide, under Application Management, likely discusses system implementation strategies within the Software Development Life Cycle (SDLC) or ITIL's service asset and configuration management. Refer to sections on application deployment, transition planning, or change management for details on parallel adoption.

質問 # 45
Business is changing fast, resulting in the need to formally appoint a new staff member responsible for guiding the process in a controlled manner. Which role does apply?

A. Risk Manager
B. Service Level Manager
C. Change Manager
D. Business Relationship Manager

正解：C

解説：
In a fast-changing business environment, aChange Manager(D) is responsible for guiding the change process in a controlled manner. According toITIL, the Change Manager oversees the change management process, ensuring that changes to IT services or infrastructure are assessed, approved, and implemented with minimal disruption to business operations. This role is critical when rapid business changes require structured control to maintain stability and alignment with organizational goals.
* Risk Manager (A):Focuses on identifying and mitigating risks, not directly managing change processes.
* Service Level Manager (B):Ensures service levels meet agreed standards, focusing on service delivery rather than change control.
* Business Relationship Manager (C):Manages relationships with business stakeholders to align IT services with needs, not specifically change processes.
The Change Manager's role, as defined in ITIL's change management framework, is essential for controlling the pace and impact of changes in a dynamic environment.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's change management processes, detailing the Change Manager's responsibilities. Check sections on ITIL change management or service transition.

質問 # 46
In vendor selection, what is the most important reason for a reference check?

A. To identify customers not mentioned on the reference list
B. To verify products by other customers
C. To obtain financial information for vendor negotiation
D. To independently verify and validate a vendor's claim

正解：D

解説：
The most important reason for areference checkinvendor selectionis toindependently verify and validate a vendor's claim(A). Reference checks involve contacting the vendor's previous or current clients to confirm claims about performance, reliability, and service quality, ensuring the vendor can meet contractual obligations. This aligns withvendor management best practicesto mitigate risks by validating vendor credibility.
* Verify products by other customers (B):Too narrow; reference checks focus on overall performance, not just products.
* Obtain financial information (C):Financial data is obtained through financial due diligence, not reference checks.
* Identify customers not mentioned (D):Not a primary goal; the focus is on validating provided references.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers due diligence processes, emphasizing reference checks for validation. Check sections on vendor evaluation or due diligence.

質問 # 47
......

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CITM最新試験、CITM対応問題集

CITM対応問題集 & CITM予想試験

EXIN CITM 認定試験の出題範囲：

EXIN EPI Certified Information Technology Manager 認定 CITM 試験問題 (Q42-Q47):

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